This falls into the category of getting a bigger hammer. Straw #2: Reset Windows Update components While assumptions of this sort are dangerous, I’d assume that your technical support person did this with no luck. Once completed, particularly if problems are reported and supposedly fixed, it’s time to give Windows Update a try again. That page will ask a question or two and have you download a troubleshooting tool which, when run, will examine various characteristics of your system and the services that need to work to provide Windows Update. Microsoft has provided a general-purpose troubleshooter at this page: Fix Windows Update issues. Straw #1: Microsoft’s “Fix Windows Update issues” Spoiler: My expectation is that it should just work.
I’ll also share my expectations of this update, and exactly how they’re not being met. I’ll share a few straws I might grasp at, were I in your shoes. While the majority of Windows 10 users have upgraded to 1709 (the “Fall Creators Update”) without problems, there are definitely a number of people sharing your pain. I want to be clear: I do not have a solution for this problem. The only solution offered was to ‘Hide’ the update so that I was not constantly being plagued by pop-up windows informing me that the update need to be installed… Not really a solution, I’m sure you will agree. I find this incredible since I was virtually forced to accept Windows 10 OS from my original Windows 7 OS, during the time when it was being installed automatically, whether I wanted it or not… Surely, if my laptop was compatible at the time of the OS ‘update’, then future Windows 10 updates should be compatible. The agent requested direct access to my laptop – which I granted – and I was eventually informed that my laptop was incompatible with this particular update! So, I contacted the ‘Microsoft Answer Desk’ via a chat session. No actual error code is reported in the Update History – just “Failed to install on (date)”. Try as I might, the update fails every time, both during MS auto updates and manual updates. I’ve been having a problem installing the “Feature update to Windows 10, version 1709” and after ‘Googling’ the problem, found many others are also experiencing similar problems.
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